To recover your purchases, please make sure you’re signed in with the same Apple ID or Google Play account you used for the original purchase. Then follow these steps:
Note: Restoring purchases only works if you’re using the same game app where the original purchase was made.
You can cancel and renew your subscription according to the plan you chose very easily in your app store account. To manage your My Town+ subscription in the Apple App Store, follow these steps:
Open the App Store app on your iPhone or iPad.
If you have any questions or issues managing your subscription, you can also contact us or Apple support for assistance. The subscription management and billing is handled by Apple. If you need assistance feel free to contact us at support@my-town.com .
We do not have a free subscription plan but you may download and play all MT+ apps for free at any time to experience our various locations and themes.
Yes we regularly offer amazing promos and big discounts in our games specially during holidays and special occasions.
Please visit our official social media page and our website and update your games regularly to see our latest offerings.
For My Town: Make sure you have installed My Town Home first, and you have downloaded other My Town games in the series.
For My City: Make sure you have installed My City Apartment first, and you have downloaded other My Town games in the series.
For My Little Princess: Make sure you have installed My Little Princess Castle first, and you have downloaded other My Town games in the series.
Please run the above-mentioned games at least once, then you can access the characters in between games by tapping the character icon in any My Town/My City/My Little Princess game.
If you have several My Town games installed on your device, try tapping the Reset button in each game first. If that doesn’t solve the issue, you’ll need to delete all My Town games from your device and then reinstall them one by one.
Important: If you don’t delete all the games, the shared folder that stores common assets won’t be removed, and the problem may persist.
Yes absolutely, You can enjoy and share My Town Games with your family members.
You can read more about Family sharing of Play Store and App Store by visiting the links below:
Play Store: https://support.google.com/googleplay/answer/7007852?
App Store: https://support.apple.com/en-us/HT203046
You can turn off ads with an in-app purchase or by getting a paid version of the game. For the best game experience, subscribe to MT+ and remove ads.
Please don’t worry, the game update will just add new awesome features or provide bug fixes.
Your progress should remain the same and you won’t start from scratch again.
Press and hold the reset button at the top right part of the game’s welcome screen until the game restarts.
Still need help or didn’t find your answer?
No worries — you can contact us here and we’ll be happy to assist you!
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Take a peak at some of the awards
we got over the years.