It is possible that you using a device that does not support google play store, app store, amazon app store, or app gallery.
Our games can only be downloaded from these platforms.
We do not encourage downloading apps outside our authorized stores for security purposes. It can potentially harm your device.
Also one common cause on why a game cannot be installed or downloaded is insufficient storage space, please check if you have enough free space prior to downloading and restart your device.
Feel free to contact us at support@my-town.com if you need additional assistance.